CRA collections are stressful — but they are also highly procedural, which means there are defined steps to stop them and resolve the debt.
The CRA collection process: how you got here
CRA does not take money from accounts without prior steps. The typical sequence:
| Stage | Action | Timing |
|---|---|---|
| 1 | CRA assesses a balance owing (NOA issued) | At time of return processing |
| 2 | 90-day waiting period before collection begins | Mandatory for most income tax debts |
| 3 | CRA sends reminder letters (typically 2–3 notices) | Over 3–6 months after NOA |
| 4 | CRA Collections calls you | Attempts to establish voluntary arrangement |
| 5 | If no response or arrangement: Requirement to Pay issued | To your bank, employer, or refund |
| 6 | Funds seized / wages garnished | Immediately upon bank compliance |
If you received no letters or calls before money was taken, check your CRA My Account address on file — physical notices go to your last known address, which may be outdated.
What CRA can seize
| Asset type | CRA authority | Notes |
|---|---|---|
| Bank account balance | Yes — Requirement to Pay | Bank must comply; no court order needed |
| Wages | Yes — employer Requirement to Pay | Portion of each paycheque redirected |
| Tax refunds | Yes — automatic offset | Applied before refund issued |
| Accounts receivable from clients | Yes — client Requirement to Pay | Client pays CRA instead of you |
| TFSA balance | Yes (via RTP to institution) | Bank must comply with RTP |
| RRSP/RRIF balance | Limited — generally protected inside | RTP can capture on withdrawal |
| Principal residence | Requires court judgment | CRA can register a lien; forced sale is rare |
Stopping collections: your options
Option 1: Payment arrangement (fastest for most people)
Call 1-888-863-8657, agree to monthly payments. Collection pauses. Interest continues.
Option 2: Objection (if you dispute the debt)
File T400A within 90 days of assessment. Collection on disputed amount pauses during review.
Option 3: Taxpayer relief (hardship or CRA error)
File RC4288 to request penalty and interest waiver. Does not pause collections but can reduce total owing.
Option 4: Consumer Proposal (legal protection)
A Licensed Insolvency Trustee files on your behalf. All CRA collection action stops legally. CRA becomes a creditor in the proposal.
Option 5: Bankruptcy
Filing for bankruptcy legally stays all CRA collection action. CRA income tax debt is dischargeable in bankruptcy (unlike student loans under 7 years).
Getting help
| Resource | Phone | Best for |
|---|---|---|
| CRA Collections | 1-888-863-8657 | Payment arrangements, RTP inquiries |
| CRA Individual Tax | 1-800-959-8281 | Understanding balance details |
| Licensed Insolvency Trustee | Find at: ic.gc.ca/trustee | Consumer Proposals, bankruptcy |
| Tax lawyer/CPA | Local practitioners | Dispute, Tax Court, complex situations |
What to do in the first 24–72 hours
If CRA just took money from your account and you are caught off guard:
- Log into CRA My Account immediately — go to canada.ca/my-cra-account and check your balance owing, any correspondence, and the specific debt referenced
- Check your physical mail — CRA sends formal notices to your last known address; if you moved and did not update CRA, you may have missed multiple prior notices
- Call CRA Collections at 1-888-863-8657 — explain your situation; ask what debt triggered the action and whether a payment arrangement is available
- Document the seized amount and date — you will need this for your records and for any objection
- Protect remaining funds if needed — if a bank account is partially seized but your regular income still deposits there, call your bank about options
Most first-time collection actions result in an arrangement when the taxpayer calls proactively. CRA’s goal is recovery, not punishment — and a structured payment plan is their preferred outcome.
Interest and penalties on CRA debt
CRA charges compound daily interest on outstanding tax debt from the original due date — not from when they contacted you:
| Amount owed | CRA prescribed rate (approx. 2025) | Annual interest cost |
|---|---|---|
| $5,000 | ~9–10% | ~$450–$500/year |
| $15,000 | ~9–10% | ~$1,350–$1,500/year |
| $30,000 | ~9–10% | ~$2,700–$3,000/year |
Paying as quickly as possible reduces interest. Even a partial payment reduces the principal on which interest compounds.
Protecting your income during a collection dispute
If CRA has issued a Requirement to Pay to your employer (wage garnishment), your employer must comply — but:
- File an objection (T400A) within 90 days of the original assessment: collections on the disputed amount pause during the objection
- Arrange a voluntary payment plan: CRA typically withdraws the employer RTP once a compliant payment arrangement is in place
- Consult a Licensed Insolvency Trustee: a Consumer Proposal immediately stops all CRA garnishments and collection — your employer receives a Stay of Proceedings
Statute of limitations on CRA collections
CRA can collect on a tax debt for up to 10 years from the date of the original assessment. However, the clock resets if:
- CRA contacts you about the debt (in writing or by phone)
- You make a partial payment
- You sign a payment agreement
In practice, most Canadians find the 10-year limitation is rarely useful — CRA typically pursues debts actively long before that threshold. If you have an old debt you believe may be past the 10-year window, consult a tax professional before assuming it is unenforceable. CRA’s limitation rules are found in the Income Tax Act, section 222.