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CRA Phone Number and Contact Information 2026

Updated

CRA Phone Numbers

Personal Tax Inquiries

ServicePhone Number
Personal taxes1-800-959-8281
TTY1-800-665-0354
International1-613-940-8495 (collect calls accepted)

Business Tax Inquiries

ServicePhone Number
Business inquiries1-800-959-5525
GST/HST inquiries1-800-959-5525
Payroll inquiries1-800-959-5525
TTY1-800-665-0354

Benefits and Credits

BenefitPhone Number
Canada Child Benefit (CCB)1-800-387-1193
GST/HST credit1-800-387-1193
Canada Workers Benefit1-800-959-8281
Climate Action Incentive1-800-387-1193
Disability Tax Credit1-800-959-8281
CDCP (Dental Care Plan)1-833-537-4342

CRA My Account Issues

IssueNumber
Login problems1-800-959-8281
Security codes1-800-959-8281
Account verification1-800-959-8281
Update information1-800-959-8281

Other CRA Lines

ServicePhone Number
RRSP/TFSA1-800-959-8281
FHSA inquiries1-800-959-8281
Tax refund status1-800-959-1956
Report fraud/scams1-888-495-8501
Charities1-800-267-2384
Collections1-888-863-8662

CRA Phone Hours

During Tax Season (February – April)

DayHours (Local Time)
Monday8am – 9pm
Tuesday8am – 9pm
Wednesday8am – 9pm
Thursday8am – 9pm
Friday8am – 9pm
Saturday9am – 5pm
SundayClosed

Outside Tax Season (May – January)

DayHours (Local Time)
Monday – Friday9am – 5pm
SaturdayClosed
SundayClosed

Statutory Holidays

CRA phone lines are closed on federal statutory holidays.

Tips for Reaching CRA Faster

Best Times to Call

TimeWait Time
Mid-afternoon (2-4pm)Shortest
Tuesday – ThursdayBetter than Mon/Fri
Mid-monthBetter than month start/end
Outside tax seasonMuch shorter waits

Worst Times to Call

TimeWhy
9-10am MondayEveryone calling after weekend
Tax deadline weekExtreme volumes
After CRA mailingsEveryone calling about letters
First of monthBenefit payment questions

Use the Call-Back Service

When available, the CRA offers an automated call-back option:

  1. Wait for the prompt
  2. Enter your phone number
  3. Hang up and wait
  4. CRA calls you back when an agent is free

This is often faster than holding.

CRA My Account

Online Services

ServiceAvailable Online
View tax returns✅ Yes
View NOA✅ Yes
Update address✅ Yes
Update direct deposit✅ Yes
View T4/T5 slips✅ Yes
RRSP/TFSA room✅ Yes
Benefit payment dates✅ Yes
Request reassessment✅ Yes

My Account Troubleshooting

IssueSolution
Forgot user IDUse “Forgot user ID” recovery
Locked outWait 24 hours or call CRA
Can’t verify identityCall 1-800-959-8281
MFA code not receivedCheck spam, try again, or call
New to My AccountRegister at canada.ca/my-cra-account

My Account Login Methods

MethodHow It Works
CRA user ID/passwordDirect CRA login
Sign-in partnerBank login (TD, RBC, etc.)
GCKeyGovernment-wide credentials

Written Correspondence

Mailing Address (Tax Returns)

For most Canadians:

ProvinceAddress
ON, NL, PE, NS, NB, QCSudbury Tax Centre, PO Box 20000, Station A, Sudbury ON P3A 5C1
AB, BC, SK, MB, YT, NT, NUWinnipeg Tax Centre, PO Box 14001, Station Main, Winnipeg MB R3C 3M3

Notice of Objection Mailing

Chief of Appeals Canada Revenue Agency [Address based on province]

Fax Numbers

ServiceFax
T2201 (DTC)1-705-671-3994
General correspondenceVaries by tax centre

In-Person Tax Services Offices

Finding a Location

Visit canada.ca/cra-offices or call 1-800-959-8281 for nearest office.

What You Can Do In-Person

ServiceAvailable
Submit documents✅ Yes
Ask questions✅ Yes
Verify identity✅ Yes
Get forms✅ Yes
File taxes❌ No (use free tax clinics)

Appointments

Many services require appointments. Call ahead or book online where available.

Automated Phone Services

1-800-959-1956 (Refund Status)

Available 24/7 to check:

  • Refund status
  • Expected payment date
  • If return was received

TIPS (Tax Information Phone Service)

ServiceNumber
General tax info1-800-267-6999
Available24/7

Pre-recorded information on common topics.

What to Have Ready When Calling

DocumentWhy Needed
SINVerify identity
Date of birthVerify identity
Address on fileConfirm account
Recent NOAReference amounts
Tax year in questionSpecify inquiry
Previous line assessedFor specific questions
Notice/letter (if applicable)Reference number

Reporting Scams and Fraud

CRA Scam Reporting

TypeHow to Report
Phone scams1-888-495-8501
Email phishingForward to phishing-hameconnage@cra-arc.gc.ca
Identity theft1-800-959-8281
Suspected fraud1-888-495-8501

Signs of a Scam

Red FlagExplanation
Threatening arrestCRA doesn’t threaten jail by phone
Demanding gift cardsCRA never asks for gift card payment
Requesting BitcoinNot a legitimate payment method
Asking for SIN via emailCRA won’t request this by email
Calling from weird numberCheck against official numbers

Key Contact Summary

NeedNumber
Personal taxes1-800-959-8281
Business taxes1-800-959-5525
Benefits (CCB, GST)1-800-387-1193
Refund status1-800-959-1956
Report scams1-888-495-8501

Key Takeaways

  • Main personal tax line: 1-800-959-8281
  • Best time to call: mid-afternoon, Tuesday-Thursday
  • Use My Account for most tasks — faster than calling
  • Call-back service saves hold time when available
  • Have your SIN and recent NOA ready before calling
  • During tax season, expect extended hours but longer waits
  • Never give personal info to unsolicited callers claiming to be CRA

→ Back to: Complete Canadian Tax Guide