What is the Neo Financial e-Transfer limit?

Neo's Interac e-Transfer send limit is $3,000 per transaction and $10,000 per day — the standard Interac network limits used by most Canadian financial institutions. Sending and receiving e-Transfers is free and unlimited with the Neo Money account.

How do I load money onto Neo Financial?

Send an Interac e-Transfer from your existing bank to your Neo account email address — funds typically appear within minutes. You can also set up direct deposit (employer, CRA, Service Canada) using the banking details found in the Neo app under Settings or Direct Deposit. There is no cash deposit option with Neo.

How do I withdraw money from Neo Financial?

Send an Interac e-Transfer from your Neo account to your linked external bank account. The $3,000 per transaction and $10,000 per day limits apply. For larger amounts, split transfers over multiple days. Neo may also offer a linked account transfer option — check the app for current features.

How do I set up direct deposit with Neo Financial?

Open the Neo app, go to Settings or the profile section and look for Direct Deposit details. Neo provides a transit number and account number through its banking partner (Concentra Bank). Give these details to your employer's payroll department or enter them in My CRA Account at canada.ca to redirect tax refunds, GST/HST credit, CCB, or other government payments. Confirm your details are correct via the app before submitting to payroll — do not use routing numbers found elsewhere.

Does Neo Financial have ATM withdrawals?

No. Neo does not operate an ATM network and has no fee-rebate arrangement with any ATM network. The only way to access your Neo balance as cash is to e-Transfer the funds to an account at a bank with ATM access (Simplii, Tangerine, or a Big Five bank), then withdraw from that account. ATM access is the most significant practical limitation of Neo as a primary account.

Can I link Neo to another bank account?

Yes. Neo supports linking an external bank account for fund transfers. You can initiate transfers between Neo and your linked account directly in the app. This is the most practical way to move larger amounts in and out of Neo if you stay within the e-Transfer daily limits over multiple days or use bank-to-bank EFT for larger amounts.

Neo Financial e-Transfer Limit 2026 | Send, Receive & Direct Deposit

Neo Financial supports Interac e-Transfer for all fund movement — there is no ATM access, no cash deposit, and no cheque. The standard Interac limits apply: $3,000 per transaction and $10,000 per day. Sending and receiving e-Transfers is free on the Neo Money account.

Neo Financial e-Transfer Limits

Limit	Amount	Notes
Send per transaction	$3,000	Standard Interac limit
Send per day	$10,000	Standard Interac limit
Receive per transaction	$3,000	Set by sender’s bank
Send fee	$0	Neo Money account
Receive fee	$0	All accounts
EFT (linked account transfer)	Up to ~$25,000+	Subject to Neo’s current limits; check app

Loading Neo Financial

Method 1: Interac e-Transfer from another bank (most common)

Log in to your other bank’s app or online banking
Send an e-Transfer to the email address registered with your Neo account
Funds typically appear on your Neo card and account within minutes

Method 2: Direct deposit

Open Neo app → Settings (or profile) → Direct Deposit
Copy your transit number and account number (provided by Concentra Bank via Neo)
Give these to your employer’s payroll team, or enter them at My CRA Account (canada.ca) for government payments
Payroll and government deposits arrive on the payment date

Method 3: Linked external account transfer

Neo may allow initiating a pull transfer from a linked external account directly in the app — check current functionality in the app

There is no cash loading option. No cash deposit kiosks, no branch deposits.

Withdrawing from Neo Financial

Neo has no ATM access. To convert your Neo balance to cash:

Open Neo app → Send Money (or Transfers)
Send an e-Transfer to your bank account’s registered email or phone number
Accept the e-Transfer in your receiving bank’s app (or Autodeposit handles it automatically)

For amounts exceeding $10,000: split over multiple days using the $10,000/day limit, or use a linked account EFT transfer if available in the app.

Direct Deposit with Neo

Neo direct deposit details are issued through Concentra Bank, Neo’s banking partner.

Field	Where to Find
Transit number	Neo app → Settings or Direct Deposit section
Account number	Neo app → Settings or Direct Deposit section
Institution (banking partner)	Concentra Bank

Use only the details shown in your Neo app — they are unique to your account. These details work for:

Employer payroll (wages and salary)
CRA (tax refunds, GST/HST credit, Canada Child Benefit)
Service Canada (EI, CPP, OAS)

Neo vs Traditional Banks: Transfer Comparison

Feature	Neo	Simplii	Tangerine	EQ Bank	KOHO (paid)
e-Transfer limit (per transaction)	$3,000	$3,000	$3,000	$3,000	$3,000
Daily send limit	$10,000	$10,000	$10,000	$10,000	$10,000
e-Transfer fee	$0	$0	$0	$0	$0
ATM cash withdrawal	No	Yes (CIBC)	Yes (Scotiabank)	No (third-party fees)	No
Cash deposit	No	Yes (CIBC ATM)	Limited	No	No

Neo and EQ Bank share the same ATM limitation — neither has a free ATM network. Canadians who need regular cash access need Simplii or Tangerine alongside Neo.